Privacy Policy

Article 1 (Definition of Personal Information)

"Personal information" as used in this Policy refers to personal information as defined in Article 2 of the Act on the Protection of Personal Information (APPI), meaning information relating to a living individual that can identify a specific individual by name, email address, telephone number, or other description contained in the information, or that contains an individual identification code.

Article 2 (Information We Collect)

The Service collects the following information:

1. Information about store owners

• Email address
• Store name
• Store information (business hours, address, and other settings)

2. Information about customers (queue registrants)

• Party size
• Notification channel information (LINE ID, WhatsApp phone number, Messenger PSID)
• Queue information (ticket number, status, check-in time, etc.)

3. Automatically collected information

• IP address
• Browser type and version
• Access logs (access date/time, referrer URL, etc.)

Article 3 (Purpose of Use)

Collected information is used for the following purposes:

• Provision, operation, and maintenance of the Service
• Sending queue notifications (via LINE, WhatsApp, and Messenger)
• Improvement of the Service and development of new features
• Prevention of unauthorized use and ensuring security
• Responding to inquiries
• Monitoring compliance with the Terms of Service

Article 4 (Disclosure to Third Parties)

The Service may share your information with the following third-party services to the extent necessary for providing the Service. Please refer to each company's official website for their respective privacy policies.

• Supabase, Inc. (Database hosting and user authentication)
• Stripe, Inc. (Payment processing — credit card information is not stored on the Service's servers and is processed directly by Stripe)
• LINE Corporation (Sending notifications via the LINE Messaging API)
• Meta Platforms, Inc. (Sending notifications via the WhatsApp Business API and Messenger Platform)

Personal information will not be provided to any third parties other than those listed above without the customer's consent, except as required by law.

Article 5 (Data Retention and Deletion)

The Service retains personal information only for as long as necessary to fulfill the purposes of use.

• When a store owner deletes their account, all associated data (store information, queue data, staff information, etc.) will be promptly deleted.
• Customer queue data will be deleted within a reasonable period after the service interaction is complete.
• Backup data may be retained for up to 30 days after account deletion to ensure system integrity.
• Information required to be retained by law will be kept for the period prescribed by the applicable law.

Article 6 (Cookies and Tracking)

The Service uses cookies for the following purposes:

• Managing authentication sessions (maintaining login state)
• Storing security tokens

The Service does not use advertising tracking cookies or third-party cookies. You may disable cookies through your browser settings; however, doing so may prevent you from using certain features of the Service.

Article 7 (Security)

The Service implements the following security measures to protect personal information:

• SSL/TLS encryption for all communications
• AES-256-GCM encryption for sensitive data
• Database-level access control through Row Level Security (RLS)
• Regular security audits and access log monitoring

However, no method of data transmission over the Internet or electronic storage is 100% secure. In the event of a security incident, we will promptly notify affected customers and take appropriate action.

Article 8 (User Rights)

You have the following rights regarding your personal information:

• Access:You may request disclosure of the personal information held by the Service.
• Correction:You may request correction of any inaccuracies in your personal information.
• Deletion:You may request deletion of your personal information.
• Restriction of use:You may request that the use of your personal information be restricted.

Such requests will be addressed promptly within a reasonable scope after verifying the identity of the requester. However, we may be unable to comply with deletion requests for information required to be retained by law or essential for the operation of the Service.

Article 9 (Amendments)

This Policy may be amended from time to time without prior notice in response to changes in applicable laws, additions or changes to the Service's features, or other necessities. The amended Privacy Policy shall take effect upon being posted on this page. However, in the event of material changes to the handling of personal information, we will notify customers through in-service notifications or email. We recommend checking this page periodically.

Article 10 (Contact Us)

For inquiries regarding this Policy or requests for disclosure, correction, or deletion of personal information, please contact us at the following: